Sr. Application and Database Support Analyst

Westchester, Illinois 60154

Employment Type:
Date Added:
March 02, 2015
Palace Gate is currently seeking a Senior Application and Database Support Analyst for our premier client. This is a fulltime opportunity in Westchester, IL. Job Description The Senior Application and Database Support Analyst is expected to be a seasoned professional with extensive experience in supporting, integrating and fully leveraging legacy and future-state application and database solutions. Provides first line technical application support and assistance with database management, reporting, data uploads and downloads and systems integration. Duties and Responsibilities
  • Provides primary or back up support for applications, as assigned, including the following applications.This includes responding to user tickets, applying vendor software updates and upgrades, assisting with reporting, data uploads and downloads and interfaces.Support will require working with software vendors to resolve issues with their software.Applications supported may include:
    • HRPyramid
    • HRP Web Edition
    • Open Notus / onHRP
    • Master Tax
    • Vertex
    • Kronos
    • Act!
    • ClientSpace
  • Performs data management tasks such as responding to user requests and completing preventative maintenance.
  • Provides technical leadership in projects to implement new business software.
  • Assists in gathering, analyzing, and documenting business/functional requirements, data and business process flows, in support of acquiring new software and modifying existing software.Manages requirements related to changes in core data and processes supported by IT.
  • Responsible for designing, documenting, and integrating solutions between application systems.
  • Serves as the senior specialist in enterprise application and data base support.
  • Leads in the analysis and resolution of issues related to information content, data integrity, data processes, and data integration.
  • Provides support in the quality assurance process for new business software implementations, new software releases/upgrades, and custom changes to business software, to ensure accuracy of expected results.
  • Performs duties in compliance with IT, Security and Privacy policies and identify potential risks and issues.
  • Make recommendations for Information Technology improvements.
  • May supervise the work of others, as back up support or in performing specific duties.
  • As assigned:
    • Serve as system administrator or backup system administrator for a variety of systems
    • Document procedures related to areas of responsibility
    • Diagnose and resolve user problems and educate users on resolutions promptly and professionally
    • Engages appropriate resources to resolve technical issues and updates users on progress towards resolution.
Education and Training
  • Bachelor’s Degree with focus on information technology, computer science or business preferred; or equivalent job experience
  • Certifications in supported technologies and skills highly desirable
Required Skill
  • 4+ years of application and data management support experience, including experience performing application upgrades
  • Ability to learn new technologies quickly
  • Strong analytical ability and problem solving skills
  • Strong verbal and written communication
Desired Skills
  • 2+ years of experience with HR and/or payroll software preferred. Experience with HRPyramid and/or other supported systems highly desirable
  • Experience with Unidata and/or SQL server is highly desirable
  • Programming experience required. Experience with Excel VBA, Java, HTML, SQL and/or CSS preferred
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Comfortable communicating on the phone, through e-mail and having face to face discussions daily.
  • May require sitting or standing for long periods of time.
  • Must be able to see details at close range, most often on a screen.
  • Must be available to provide off hours support and to install upgrades and updates off hours.
Palace Gate Corporation is an information technology consulting firm that provides innovative staffing solutions to industry leading companies across the United States. Our experienced team uses new and unique approaches to deliver the right technology solutions and meet the most demanding enterprise needs. We strive to enable our clients to continue their success and achieve their business objectives by providing expert IT consultants. Our company approach is simple: match the right people with the right opportunity. Qualified candidates may send their resumes to: